I am a digital strategy, customer experience and success executive. I provide content strategy, product management, and thought leadership for organizations building smart digital products and services.
For the last 20 years, I have worked for or consulted with brands such as America Online (AOL), Ancestry.com, Autodesk, Baker and Taylor, Bank of America, Barclays Global Investors, CapitalOne, Carfax, Citigroup, Computer Sciences Corporation (CSC), Dell Computer, Dun and Bradstreet, Gap Inc., JPMorganChase, Kohls, Lycamobile, Macys.com, Marriott, PayPal, Roche, Sears, Sephora, Siemens, Simon and Schuster, Telstra, The New York Times, and ThoughtWorks.
On my blog, I write about digital strategy, content and social marketing trends.
I am an accomplished public speaker at industry conferences on digital marketing and technology. I also curate a newsletter that goes out approximately once a week to share interesting links and resources. Here is where you can subscribe.
If you are looking to get in touch with me for a question or speaking engagement, the contact form is probably the best place to start. Otherwise, feel free to connect with me on Twitter, LinkedIn, and Slideshare.
This is my personal site and while some of the content written here may have parallels to my work life, the views and opinions are my own and not that of my employer, ICF.