Digital Strategy and Customer Experience Leader
Practical takes on leading with purpose, navigating change, and creating cultures that support innovation and integrity. For current and aspiring leaders building teams that thrive.
AI didn’t just accelerate work; it rewired our metabolism for it. Across industries, organizations are consuming more data, tools, and change initiatives than their people or processes can absorb. …
Continue Reading about The Digestion Gap, Part II: Diagnosing the Modern Organization →
Last week, I wrote that the difference between surviving and thriving is who stands beside you. Since then, I’ve been thinking about what happens between us once we’re standing there. Because …
Continue Reading about The Architecture of Thriving: Love, Work, and the Energy Between Us →
A few weeks ago, I hit a wall. Not the kind you can muscle through with a weekend off or a motivational podcast. The kind that forces you to stop, to face the accumulated weight of personal loss, …
Continue Reading about The Difference Between Surviving and Thriving Is Who Stands Beside You →
Jack O’Connor sent 85 job applications before summer turned to fall.Azraiel Raines watched her “dream first job” at the State Department vanish overnight with a government downsizing.And on an online …
Continue Reading about The Missing Rung: AI and the Vanishing Entry-Level Job →
A century ago, apprenticeships were the scaffolding of work. You swept the floor, shadowed a master, and climbed rung by rung until you became one yourself. Today, AI is quietly dismantling that …
Continue Reading about Stepstones, Not Moonshots: Leading Through the AI Shakeup →
This week, my school superintendent sent out her weekly reflection. It didn’t start with test scores, attendance rates, or curriculum updates. It opened with IT uptime stats: network availability, …
