Digital Strategy and Customer Experience Leader
Practical takes on leading with purpose, navigating change, and creating cultures that support innovation and integrity. For current and aspiring leaders building teams that thrive.
From Awareness to Architecture Earlier in this series, we diagnosed the Digestion Gap: how organizations consume more change than they can process, leaving them overstimulated but …
Continue Reading about Designing for Absorption: The Digestion Gap, Part IV →
Most organizations do not fail to change because they resist it. They fail because they cannot digest it fast enough to stay healthy. In earlier explorations of the Digestion Gap, we saw how …
AI didn’t just accelerate work; it rewired our metabolism for it. Across industries, organizations are consuming more data, tools, and change initiatives than their people or processes can absorb. …
Continue Reading about The Digestion Gap, Part II: Diagnosing the Modern Organization →
Last week, I wrote that the difference between surviving and thriving is who stands beside you. Since then, I’ve been thinking about what happens between us once we’re standing there. Because …
Continue Reading about The Architecture of Thriving: Love, Work, and the Energy Between Us →
A few weeks ago, I hit a wall. Not the kind you can muscle through with a weekend off or a motivational podcast. The kind that forces you to stop, to face the accumulated weight of personal loss, …
Continue Reading about The Difference Between Surviving and Thriving Is Who Stands Beside You →
Jack O’Connor sent 85 job applications before summer turned to fall.Azraiel Raines watched her “dream first job” at the State Department vanish overnight with a government downsizing.And on an online …
Continue Reading about The Missing Rung: AI and the Vanishing Entry-Level Job →
