Digital Strategy and Customer Experience Leader
Over the last few weeks I have crafted a narrative of what the future of search looks like. Inspired by several of the great minds in search marketing today, Brave New World: The Future of Search …
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This week I am looking forward to publishing a new piece on the future of search in the ThoughtWorks Insights blog. It’s been informed by some great presentations I’ve seen over the last few months, …
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I've just returned from SearchLove San Diego 2015, and my head is still spinning from all the great information and ideas that I picked up. This is now my third time in Paradise with the Distilled …
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Digital team structures can vary from one organization to another. In the course of research for Responsive Delivery, I learned that organizations which are creating the most innovative customer …
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I'm happy to announce that I will be speaking at Spark 2015 this year! This is a tremendous honor given the serious talent that is also taking the stage, including the fabulous keynotes: Ann …
About a year ago, I had the distinct pleasure of presenting a talk called Responsive Delivery: Effective Practices for Digital First Organizations at the Searchlove San Diego conference hosted by …
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