Content Trust – A New Search Ranking Signal?

 

How approaches to dealing with fake news could impact search

It seems to me that the way we handle filtering fake news has the potential to create a new factor used to help rank quality content on the web: content trust.
 
Content Trust Adam Monago
 
Consider that Facebook is partnering with sites like Snopes.com to effectively have them label what sites are considered to be hoaxes. Following this logic, you could imagine a potential classification for content as being parody; sites such as The Onion and The Oatmeal come to mind.  Of course this is not a simple problem to solve: some websites may indeed be found to be propaganda farms, and others may trade in parody stories for entertainment.  That said, how do you handle news stories that trade in some quality stories but also amplify some that are bogus?  How do you handle sites that are expressing individual opinions and that are not trying to mislead people. This is where the work gets hard and why it is going to need to be done by humans in the early days. Presumably, once they get good at it, Facebook is going to try and quantify these rankings into a content trust score.
 
I know, you are probably saying: “We already know that site reputation is a ranking signal. It’s on all of the popular lists of search ranking factors.”  That said, social signals have remained one of the correlated but not causal factors for winning sites. Page Rank has continued to be the driving factor of success.
 
It is also clear to me that Facebook is going to take some time to get a working system in play.  A recent interview about the fake news debacle had their spokesperson saying that they would consider shares as indicators of content quality.  This flies in the face of studies of social media activity showing that people share what they do not read.
 

Back to our roots: Directories

 
Most of our search engines started as directories, if we can remember back that far.  We asked sites to classify themselves. Entertainment, humor, news, opinion.  Of course, these classifications started to become too complex to manage and couldn’t always be trusted.  Google’s Page Rank stood out because it let action speak louder than words.  Once people actually linked to the sites that mattered to them, that spoke louder than any classification.
 
google-directory
 
Years later, we have watched Google become more sophisticated about how it ranks sites and crafts queries to meet the context of its users.  Yet as good as search has become, it’s still quite easy to inject fake content that looks real into the mix. Even Google News itself, has become easy to game for site owners that want to get their blogs into the Google News feed.  Presumably that will now be addressed, given the recent climate around news hoaxes.
 
I do think that part of the way to the right classification scheme for sites will include some sort of site classification. This could be self administered or graded by Google, Facebook and the other search overlords. Ultimately, I feel that these classifications may be useful for power searchers and advanced users, but they’re not a strong enough mechanism.
 

The Simplest Answer is Probably The Right One

 
Search for the general population has to be simple, fast and predictable.  When all things are equal, search engines need to assume that people are seeking true information first and foremost. Truth over satire. For this reason, I think a content trust score is something we could see in the not too distant future.
 
 
 
 
 

Cutting Through the Noise of Social Media: A Guide to Smart Content Curation Tools

Cutting Through the Noise of Social Media- A Guide to Smart Content Curation Tools

Being a digital marketing professional, I know how hard it is to find the best content on social media when there is so much noise. A question I am frequently asked is: what content curation tools can help me find and share the best content? What I’ve done in this article is provide a guide to the smartest content curation tools available.

So Many Tools, So Little Time

The content marketing revolution has resulted in so much content being generated and promoted that it hard to find the best material.  This problem doesn’t only plague professional marketers; it has spread to almost every field and topic, making it even more confusing if you are not a social media expert.

In the last few years, there have been a number of solutions that have popped up to help readers find the best content being published within their networks. Not everyone has the time to keep up with all of these.  I have organized them into a few groups to better offer perspective on which are best for you.

Different Models for Social Content Curation

These four types of curation are what I feel broadly represent the offerings on the market today. I define these as Tribal, Algorithmic, Outsourced and Self Service/Team Based.

curation-methods

For each of the types, I’ll give a brief overview of its characteristics and call out a few sample tools in that category.  I’ll also describe what I feel are the key characteristics suited for this category along with pros and cons of this approach.

 

Tribal Curation

 

Tribal curation typically happens through affinity groups. These are collections of people that share something in common: profession, industry, location, etc.  The barriers to enter these groups can vary, but they typically are self-organized and enforced by members peer review. The format is most often that of a souped-up discussion forum where people can post new topics and discussion happens in threads around that topic.

Sample Tools: 

Reddit and it’s more specialized cousins, Inbound.org, Hacker News and Growthhackers.com

 

content-curation-tools-reddit

 

Quibb, the members only sharing network for professionals.  Content here focuses on the intersection of technology and business culture.  There is an application process for membership, and an editorial team that helps promote content worth reading.

 

BeBee –  Professional networking through personal interests. BeBee plays on the idea of social communities as places where knowledge workers “swarm”. It allows experts to organize small hubs called hives, centered around content sharing.

 

LinkedIn Groups –  Focused forums  created around areas of career skill, academic or professional membership. Web-based and backed by email notification, LinkedIn Groups are powerful and credible resources.  Trust is high because providing identity is the cost of participation.

 

NextDoor – A personal favorite of mine, NextDoor has become a way to communicate with your neighbors in your immediate residential area and also surrounding neighborhoods.  Because members have to verify residence through mail, you again have an exclusivity element.  Content types include some you would suspect like local businesses and home services, but are not limited to anything.

 

guide-content-curation-tools-nextdoor

 

Who it’s good for:  People who trust in group identity and preferences. Happy to digest what the community surfaces. Confident that the community will weed out bad content. These can be great solutions for folks comfortable in their role/career but looking to be kept up to speed on new developments.

 

Pros: 

  1. Mechanisms to let you see content by freshness and popularity. 

  2. Allow you to see many different formats of content.

  3. Once you find a group that matches your sensibility, you are likely to hang around for a while.

 

Cons:

  1. There tends to be a fair amount of posturing in groups like this, and you can see certain archetypes play out such as oversharing, dominating discussions and see promotion.

  2. Finding the right group for you can take time, as it involves staying a while with each and trying them on before you know if you like the experience.

  3. Reading through group posts and deciphering opinion just to find out what content to read can be exhausting.  

 

Algorithmic Curation 

 

With a little help from your friends (and artificial intelligence), you too can find some of the best things out there. Algorithmic solutions are powering many of the services you are using today.

 

Sample Tools:

 

Facebook Newsfeed, Instagram – The service that needs no introduction. Consider that Facebook is trying to be the be-all, end-all destination for your entertainment and information needs. Similar to how Google owned search (It just works), Facebook wants to make your newsfeed be intelligent enough to fold in recommendations and smart-sorting, so that it satisfies your curiosities. While algorithms can be  effective in making the system easier to use, the criticism that many experts have is that the content tends to get too homogenous over time and you miss out on a great deal of important content. Ditto Instagram.

 

Flipboard – The original magazine reader for tablets, this software curates the links shared by your contacts on Facebook and Twitter into topical news “sections” that you can flip through.

 

Prismatic (RIP) – Shuttered in the last year, Prismatic was one of my personal favorite solutions for some time as it combined elements of a the Flipboard style solution with machine learning so that it got smarter over time.

 

guide-content-curation-tools-prismatic

 

Nuzzel.com – Another personal favorite that was quite unique for a while, Nuzzel became  smart about understanding your reading preferences based upon your Facebook and Twitter connections and what you engaged with in their application. They also built in some nice newsletter features so that you could use their platform to build your own audience that enjoyed the stories you share.  I would love to see this one keep going, but I suspect that other products like Facebook are incorporating more of their ideas.

 

guide-content-curation-tools-nuzzel

 

Who it’s good for:  People who follow large numbers of content creators and sharers. Individuals in fast moving industries. Those who do not have a great deal of time to focus on what to read. 

 
Pros: 
 
  1. Smart filtering based on topics.

  2. Automatic curation based on popularity.

  3. Some solutions learn your preferences over time.

 

Cons:

  1. Algorithms are a black box – You don’t know exactly how they work and are subject to their decisions.

  2. Algorithms are based upon things shared by people in your network already. Since networks tend to foster group-think, these can reinforce you seeing items popular within the group but not necessarily new. 

 

Outsourced Curation

 

This category is where I consider that you as reader are deferring all control to a particular publication, host or expert to offer you their choice content picks. I find this to be one of the best ways to get introduced to new and interesting content, but its  the one that puts you least in control.

 

Tools

 

I consider the main tools in this space to be email newsletters. The email  newsletter has been a long staple of web culture, but it has seen a huge resurgence in recent years.  I subscribe to several, including, Nextdraft (one of my favorites). Of course, I also have created my own newsletter, which you should subscribe to.

 

guide-content-curation-tools-matrix-meme

 

Who it’s good for:  People that enjoy being taken on a journey through a new topic by an expert focused on that field. Those who relish in discovery of  new content. Lazy people who want a predictable number of new items dropped in their inbox every week. Individuals looking to get slowly introduced to a new field of interest/study.

 

Pros: 

  1. Delivered directly to your inbox.

  2. Curation is done for you.

  3. New content almost guaranteed.

 

Cons:

  1. You are subject to the perspectives and passions of your host.

  2. Depending upon the outlet, there is not always a way to offer meaningful feedback on what content you like or not.

 

Self-Service and Team Curation

This category represents the needs of individuals with an ongoing need for content to fuel their work and creativity.  Often they demand a level of control over their tools that drives a more “self-service” working model. In other cases, they team with similar power-users that quickly digest, curate and repackage what they read for others in the group.  Tools in this category offer a different level of functionality for a more demanding user, but with some tradeoffs.

Tools:

 

Feedly.com – Feedly came to fame as the product that picked up where the late Google Reader left off. A place to curate RSS feeds from websites you love, Feedly has become a very popular service for curating collections of sites and feeds for your audience.  In the past, one of my teams used Feedly Shared Collections to curate a large collection of our employee blogs; you can see the video describing our use case at their website. 

 

 

Pocket and Instapaper are two insanely popular “read later” services that also allow curators to share their wares with an audience.  I’ve actually enjoyed both services over the years and use a service called IFTTT (If This Then That) to keep them in sync.

 

guide-content-curation-tools-pocket-instapaper

 

Paper.li – An amazing service that allows you to create a web-based newspaper with a publishing staff of one, Paper.li has built a steady following.  By allowing editors to create papers based upon the sources they follow already, Paper.li automates much of the acquisition of new content.  Editors can also set their distribution preferences up once and the paper will automatically publish and promote itself at intervals.  For power users, it can be integrated into your website with ease.  Another great aspect of Paper.li is that it can scale to teams as well. 

For an example of Paper.li in action, check out my daily Digital Marketer’s Toolbox.

 

guide-content-curation-tools-paperli

 

Anders Pink – A very new product on the scene, Anders Pink (AP) is brought to you by the team that created Buzzsumo, only it provides more utility for any sort of team of knowledge workers.  Organized around the concept of “briefings”, AP allows curators to build automated content feeds around extremely focused areas using keywords, influencers, websites and RSS feeds; it also allows them to filter out what they don’t want in the result set.  You can subscribe to existing public briefings or create your own, for free!   

 

guide-content-curation-tools-anders-pink

 

Feel free to check out AP briefings I created for myself that I’ve since made public:

 

Who it’s good for

 

Individuals and teams who have very deep areas of focus and an ongoing need to monitor areas of content publication. Consider product marketing teams, investment groups or research teams as prime examples here.

 

Pros

 

  1. Customization of criteria for what is collected

  2. A range of capabilities from automated to manual collection and curation

  3. Ability to add value to existing content for an audience around your specific focus area.

 

Cons

 

  1. Time intensive – requires ongoing investment in monitoring, curation

  2. Hands-on – Although there is quite a bit of automation capability, the curator needs to have an intimate understanding of how these tools work.

 

 

The Best Tool for Your Job

 

Choosing the solution that is right for you requires that you spend a bit of time considering how specific your needs are and what kind of effort you want to put in.

 

Deciding what toolset will fit your needs will mean considering what is the balance of process automation, editor attention, content freshness and editorial control.

 

I have attempted to provide a few suggestions for different roles, but don’t just take my word alone. I encourage you to experiment with a few of these tools in order to find the best solution for you and your team.

 

Is there another tool that you like for your curation needs that I haven’t mentioned?  Share it in the comments!

 

 

 

 

Who Needs TV When You Have Facebook Live?

Note: I originally wrote this post on Tuesday following the holiday weekend. I planned on holding it a couple of days, and then Wednesday of this week the world witnessed horrible violence on Facebook Live. I opted to keep the post as written and added some additional thoughts below based on the happenings this week.


Are we sitting on the edge of a new model for how people use Facebook to communicate with each other? We are seeing a perfect storm of conditions for a rapid rollout of Facebook Live to our friends and family. One that is more popular than TV and moving faster than we are prepared for it.

facebook live tv promo

Still here? Bear with me for a minute while I explain.

Facebook Live Just Went Mainstream and You Didn’t Realize

I counted no fewer than 5 friends last weekend publishing stories using Facebook Live. The topics were ordinary fun things like playing with the kids and 4th of July parties. You know, the stuff that most people use Facebook to talk about anymore.  Now, these individuals were not “content creators” nor were they journalists.

Before this, I probably knew of one person that was not a journalist or a marketer that was using the platform to communicate with friends. The majority were people who made their living on Facebook, journalism organizations like the New York Times and Buzzfeed and brands broadcasting live events.

facebook live tv new york times

This is a signal that Facebook has found the right combination of usability, marketing and encouragement for users to try Facebook Live.

It is safe to say we may start seeing more user generated content, in the form of Facebook Live videos. This will come from people we know. This reminds me of that Thanksgiving a few years ago (2011-2012) where everyone’s grandmother (literally) was on the platform.

OK, But How Do We Know That People Want To Watch It?

This new research by Buzzsumo looked at 25m Facebook posts published by the top 10,000 publishers over the last year.  Their research shows Facebook video content clearly outperforming all other formats in terms of shares by audience.  It also shows a steady increase in video output from a powerhouse lineup of entertainment brands including: Jimmy Fallon, Buzzfeed’s Tasty, HBO’s Game of Thrones and a host of global football teams.facebook live tv total video shares

I suspect many of us would agree after reading this study that there are several reasons, beyond subject matter, that make video so engaging on Facebook.

For one, they’ve skewed the platform to show more videos.  In their quest to overtake Youtube as the home for video on the web, Facebook has made no secret of the fact that it has given higher ranking to posts containing paid and organic videos on its platform. 

Second, Facebook has also said that viewers spend 3x as much time watching Live videos than pre-recorded ones. It now ranks those in the news feed accordingly so that you have access to the freshest content.

Third, unlike Snapchat, Facebook already crosses generational boundaries, is easy to use and already is based around your friend list. The problem with many of the other video applications on the market is that you need to build an audience and then convince your friends to join. No longer the case with Facebook; audience already installed.

facebook live tv going to happen

Reality As Entertainment

For the better part of my adult life, our culture has become fascinated with broadcast reality.  The Real World. The Apprentice. American Idol. In fact we forget most of the winners; It’s the spectacle along the way that people remember.  I suppose my biggest fear is that we create an environment where the tools are not just used for socializing and communicating with friends, but for grandstanding or ridicule. 

Afterword: Everything Changed This Week

Facebook has done quite a bit for friends and families, giving them a way to share moments of love and grief when far apart. On Wednesday of this week, we were reminded that it can also quickly broadcast the news of tragedy faster than any other medium.  A young man in Minnesota lost his life at the hands of police over what seems to have been a traffic stop gone horribly wrong. The girlfriend of the young man, captured the aftermath of the event on Facebook Live and its now been seen millions of times around the world. 

This post started off as an essay on why I thought we were about to see a new way of communicating with friends and family with the introduction of live video formats like Facebook Live.  I stand by that, and I think we are indeed going to see this style of communication start to become more prevalent.  For that reason, I think it is important to remember that live video can also be a tool to educate masses and inflame tensions, as well as entertain.

Additional Reading

For those interested in exploring this topic further: