Digital Strategy and Customer Experience Leader
Great experiences don’t happen by accident. Explore how teams can design and deliver meaningful interactions across every touchpoint, blending strategy, design, and empathy.
Open today’s feed and three truths collide: tech execs shout “AI will kill every job”. Jason Clauss argues AI is merely climbing atop a heap of decrepit, sluggish tech that had to be overthrown …
Continue Reading about Compound Interest: AI Fluency & The New Work Deal →
The Traffic Cliff Is Real—And It's Your Opportunity The digital landscape is fracturing. Since ChatGPT's arrival, Google's once-unshakeable traffic dominance has plummeted, breaching the 90% …
The Ground Is Moving: Are You Ready? The bots aren't coming; they're already here, reshaping our jobs, identities, and industries at exponential speed. This week’s five pieces form stepping-stones …
Continue Reading about Perpetual Beta: How to Thrive Humanly as AI Accelerates Everything →
In this issue of Madam I'm Adam, I explore the hidden connections between technological evolution, communication shifts, and changing business norms that are collectively reshaping our world—and …
Continue Reading about Private Power, Public Impact: The Rise of Everyday Agency →
Embracing Continuous Change How are you building adaptability into your leadership approach? The resources below offer valuable perspectives. Building on last week's discussion about "constant …
Continue Reading about Thriving in Times of Turbulence and Tech Transformation →
Over the years, I have worked with software developers and technology companies. I've observed a remarkable evolution in how we approach developer marketing. What began as casual conversations at …
Continue Reading about The Evolution of Developer Marketing: From Open Source to AI →
