Digital Strategy and Customer Experience Leader
As 2025 closed and 2026 opened, I found myself less interested in retrospectives and more focused on orientation. Last year clarified something I had been circling for a while. Progress is not …
Continue Reading about A Year of Integration: Closing 2025, Opening 2026 →
In 1951, Solomon Asch ran a simple experiment that refuses to die. He put a single student in a room with a group of actors pretending to mistake one line for another, and he watched ordinary people …
Continue Reading about The Age of Inference: When Machines Choose What You Believe →
For two decades, the dominant strategy of the internet was simple: collect more behavior than your competitors, correlate it harder, and turn those correlations into recommendations. Amazon learned …
From Awareness to Architecture Earlier in this series, we diagnosed the Digestion Gap: how organizations consume more change than they can process, leaving them overstimulated but …
Continue Reading about Designing for Absorption: The Digestion Gap, Part IV →
Most organizations do not fail to change because they resist it. They fail because they cannot digest it fast enough to stay healthy. In earlier explorations of the Digestion Gap, we saw how …
AI didn’t just accelerate work; it rewired our metabolism for it. Across industries, organizations are consuming more data, tools, and change initiatives than their people or processes can absorb. …
Continue Reading about The Digestion Gap, Part II: Diagnosing the Modern Organization →
