Digital Strategy and Customer Experience Leader
Here's an understatement: It's been a year. I'm happy to say that all is overwhelmingly good. The family has health and good fortune and despite the ups and downs of daily life we have had no major …
Continue Reading about Goodbye Old Year, Hello New: The Best and Worst of 2018 →
I've allowed myself to wrestle with a number of half finished posts for a while. Today the news has me so overcome with sadness that I have no choice but to post something. Earlier today, an …
Continue Reading about The more things change, the more they stay the same. →
When I started my career, I was not certain that I wanted to be a technologist. I took a job with a higher education publisher because I thought that books and education were cool. My experience there …
Continue Reading about Who pays the bill for eliminating net neutrality? You and me. →
I’ve been spoiled. Spoiled in that I’ve had the privilege to work with some pretty amazing software developers in my day. The kind that are always looking to be better at what they do. During …
Advice for software companies looking to delight users During my career, I’ve been a major fan of enterprise collaboration tools. I was always quite excited about trying new applications and …
Effective last week on September 5th, the investment industry moved to “T+2” settlement. This new rule makes investment transactions complete two business days after the actual transaction date. …
Continue Reading about Innovation Hibernation: The Road to Straight-Through Processing →
