Digital Strategy and Customer Experience Leader
Essays and analysis on how technology reshapes human behavior, culture, and collective purpose. From automation to ethics, this category investigates the systems and choices that define our relationship with innovation—and what progress really means in a connected world.
The Postcard Problem In the first piece of this series, we named the problem: Narrative Lag, the gap between who you are becoming and the story you are still telling. In the second, we explored The …
Continue Reading about Narrative Design: Building the Story That Outlasts the Title →
In 2016, I wrote about the rise and resurrection of LinkedIn. At the time, the platform felt like an unlikely refuge. While other social networks optimized for immediacy, outrage, and noise, …
Continue Reading about The Digestion Gap on LinkedIn – 10 Years After the Resurrection →
For two decades, the dominant strategy of the internet was simple: collect more behavior than your competitors, correlate it harder, and turn those correlations into recommendations. Amazon learned …
Most organizations do not fail to change because they resist it. They fail because they cannot digest it fast enough to stay healthy. In earlier explorations of the Digestion Gap, we saw how …
AI didn’t just accelerate work; it rewired our metabolism for it. Across industries, organizations are consuming more data, tools, and change initiatives than their people or processes can absorb. …
Continue Reading about The Digestion Gap, Part II: Diagnosing the Modern Organization →
Jack O’Connor sent 85 job applications before summer turned to fall.Azraiel Raines watched her “dream first job” at the State Department vanish overnight with a government downsizing.And on an online …
Continue Reading about The Missing Rung: AI and the Vanishing Entry-Level Job →
