Digital Strategy. Customer Experience. The Integration Era.
This piece grew out of noticing a shift in my own attention. What I describe here is part of the Digestion Gap series, but it is also an attempt to understand a familiar experience in AI-saturated …
Continue Reading about The Unsubscribe of the Mind: Attention, AI, and the Digestion Gap →
In 2016, I wrote about the rise and resurrection of LinkedIn. At the time, the platform felt like an unlikely refuge. While other social networks optimized for immediacy, outrage, and noise, …
Continue Reading about The Digestion Gap on LinkedIn – 10 Years After the Resurrection →
As 2025 closed and 2026 opened, I found myself less interested in retrospectives and more focused on orientation. Last year clarified something I had been circling for a while. Progress is not …
Continue Reading about A Year of Integration: Closing 2025, Opening 2026 →
In 1951, Solomon Asch ran a simple experiment that refuses to die. He put a single student in a room with a group of actors pretending to mistake one line for another, and he watched ordinary people …
Continue Reading about The Age of Inference: When Machines Choose What You Believe →
For two decades, the dominant strategy of the internet was simple: collect more behavior than your competitors, correlate it harder, and turn those correlations into recommendations. Amazon learned …
From Awareness to Architecture Earlier in this series, we diagnosed the Digestion Gap: how organizations consume more change than they can process, leaving them overstimulated but …
Continue Reading about Designing for Absorption: The Digestion Gap, Part IV →
