Digital Strategy and Customer Experience Leader
Thoughts on the craft of consulting—from navigating client complexity to building trusted relationships and delivering lasting value. These posts are for professionals helping others solve hard problems, with a human touch.
How one ancient linguistic pattern explains the speed of modern organizational transformation The New Migration Highway The ancient steppes were a superhighway for a single language that …
Continue Reading about The Syntax of Change: AI’s New Rules for the Language of Work →
The Role of a Client-Facing Consultant During the last several years of my career, I have played a series of internal operations roles. This was a nice change after so many years being a …
Continue Reading about Front Stage to Backstage: Insights From a Client-Facing Consultant →
Why the Best Ideas Come After the Spectacle Originally published as a brief observation, expanded with deeper reflections on innovation, leadership, and what happens when the excitement dies …
