Digital Strategy and Customer Experience Leader
Tools, frameworks, and field notes for product people. Whether you're scaling a roadmap or aligning cross-functional teams, these ideas are grounded in real-world practice.
My Journey in Crafting an HTML Site Map for Genealogy Researchers In my ongoing exploration of digital tools, I recently stumbled upon a fascinating capability of GPT-4. Now, I've always been …
Continue Reading about Harnessing GPT-4 Advanced Data Analysis for Minor Technical Projects →
Advice for software companies looking to delight users During my career, I’ve been a major fan of enterprise collaboration tools. I was always quite excited about trying new applications and …
About a year ago, I had the distinct pleasure of presenting a talk called Responsive Delivery: Effective Practices for Digital First Organizations at the Searchlove San Diego conference hosted by …
Continue Reading about Responsive Delivery article on ThoughtWorks.com →
If you haven't heard of P2 yet, you should. It is an original monthly magazine featuring ThoughtWorks folks of various talents reflecting on the craft of building software. I'm proud to say that I …
After some time, I have picked up Storify for a few projects that I have been looking to work on. This one will be based around resources to learn more about cycle time, lead time, and other …
Continue Reading about Cycle time, lead time, and continuous improvement →
In many of our training and consulting engagements we gravitate towards the use of archetypes to depict common behaviors, both constructive and destructive. Two that come to mind are: Facilitation …
Continue Reading about Archetypes for location based services →
