Digital Strategy and Customer Experience Leader
Technology moves fast. Ethics shouldn’t be an afterthought. This category explores the responsibility we carry as digital professionals—from data use to algorithmic bias to platform accountability.
In 1951, Solomon Asch ran a simple experiment that refuses to die. He put a single student in a room with a group of actors pretending to mistake one line for another, and he watched ordinary people …
Continue Reading about The Age of Inference: When Machines Choose What You Believe →
For two decades, the dominant strategy of the internet was simple: collect more behavior than your competitors, correlate it harder, and turn those correlations into recommendations. Amazon learned …
A century ago, apprenticeships were the scaffolding of work. You swept the floor, shadowed a master, and climbed rung by rung until you became one yourself. Today, AI is quietly dismantling that …
Continue Reading about Stepstones, Not Moonshots: Leading Through the AI Shakeup →
This week, my school superintendent sent out her weekly reflection. It didn’t start with test scores, attendance rates, or curriculum updates. It opened with IT uptime stats: network availability, …
In an era shaped by AI, automation, and cloud-native platforms, the tradeoff between owning and renting control systems is no longer abstract—it's operationally, strategically, and financially urgent. …
Continue Reading about Choose Your Controls: The Hidden Cost of Convenience →
Moving toward truly integrated systems that blend human intuition and AI capabilities to redefine productivity and innovation Setting the Bionic Stage The future of work isn’t automation; it’s …
Continue Reading about The Bionic Workplace: Beyond Automation to True Human-AI Partnership →
