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Revisiting Brave New World: The Future of Search
In 2015 I wrote the article, "Brave New World: The Future of Search" based on the explosion of developments we had seen at the time in conversational search and in personal assistant technology.The …
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Improving Visitor Experience With Automation & Personalization
Introduction This article provides a more detailed look at a program that I spoke about at Sitecore Symposium with my colleague, Matt Fitzgerald-Chamberlain. The focus of the talk was how we …
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From Smart B2B Campaigns to Babylon
Not long ago, I had the opportunity to join Will Critchlow on the SearchPilot Business Class Lounge podcast. The episode just launched last week, and is linked below, in case you missed it. You can …
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Healthy body, healthy mind
The last year has brought lots of changes. I won't go into all of them now, but I can say that I found myself feeling physically depleted much of the time. To that end, I've spent the last 6-8 weeks …
2021 Year in Review
2020 Year in Review | All Annual Reviews As I expected, I would not finish this post in 2021, but I figure we're still in a reasonable time horizon. What can I say? This year was also really …