AI Strategy, Organizational Knowledge & Digital Leadership
Strategy is easy to articulate and hard to make real. The distance between a well-formed direction and a well-functioning organization is where leadership actually lives, and it's rarely bridged by frameworks or communication plans alone.
It requires something closer to sensemaking: the ongoing, often messy work of helping people understand where they are, why it matters, and what to do next. That work looks different when the environment is genuinely ambiguous, when the technology is moving faster than the org chart, or when the change isn't a defined project but a permanent condition.
These essays cover leadership, alignment, organizational change, and customer experience as an institutional capability. If you lead people or build organizations, this is the category most likely to be immediately useful.
About a year ago, I started noticing something subtle before I could finally put a name to it. It felt like trying to navigate a room where someone had moved the furniture in the dark, I knew the …
Continue Reading about Narrative Lag: Career Strategy After the Ladder Fails →
As 2025 closed and 2026 opened, I found myself less interested in retrospectives and more focused on orientation. Last year clarified something I had been circling for a while. Progress is not …
Continue Reading about A Year of Integration: Closing 2025, Opening 2026 →
For two decades, the dominant strategy of the internet was simple: collect more behavior than your competitors, correlate it harder, and turn those correlations into recommendations. Amazon learned …
From Awareness to Architecture Earlier in this series, we diagnosed the Digestion Gap: how organizations consume more change than they can process, leaving them overstimulated but …
Continue Reading about Designing for Absorption: The Digestion Gap, Part IV →
Most organizations do not fail to change because they resist it. They fail because they cannot digest it fast enough to stay healthy. In earlier explorations of the Digestion Gap, we saw how …
AI didn’t just accelerate work; it rewired our metabolism for it. Across industries, organizations are consuming more data, tools, and change initiatives than their people or processes can absorb. …
Continue Reading about The Digestion Gap, Part II: Diagnosing the Modern Organization →
